Return and Refund Policy

Return & Refund Policy

Thank you for shopping with Treviyaa.
We value your trust and strive to provide you with the best quality products and service. Please read our return and refund policy carefully before making a purchase.

1. Return Eligibility

We accept returns only for damaged or defective products.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos or a short video showing the issue.

We do not accept returns or exchanges for reasons such as:

  • Change of mind

  • Wrong size or color ordered

  • Delay in delivery due to courier

2. Return Process

To initiate a return:

  1. Email us at support@treviyaa.com within 48 hours of delivery.

  2. Attach clear photos or a short video of the damaged or defective item.

  3. Our support team will verify and approve the return request.

  4. Once approved, we will arrange a reverse pickup or provide the return address for shipping.

3. Refunds

After receiving and inspecting the returned product, we will process your refund within 5–7 business days.
Refunds will be credited to the original payment method (for prepaid orders) or to your bank account/UPI ID (for COD orders).

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products without original packaging or tags

  • Used or washed items

  • Sale or discounted products

  • Customized or personalized items

5. Cancellation Policy

Orders can be canceled only before dispatch. Once an order has been shipped, it cannot be canceled or modified.

6. Contact Us

For any return or refund queries, please contact us:
📧 Email: support@treviyaa.com
🏢 Address: Indore, Madhya Pradesh